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| How do I place an order? (back to top) |
| You can place your order via email, fax, mail, or our online order form. More detailed information is available from our 'order' section of the site. |
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| How does SouvenirCups.com accept payment? (back to top) |
| SouvenirCups.com accepts payment via Visa, MasterCard, American Express, company check, personal check, or money order. We do not process C.O.D. orders or accept Discover Card. |
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| How long does it take to receive my order? (back to top) |
It can vary depending on the products you order, but most products from SouvenirCups.com will ship within 1-3 weeks from the time the order is placed complete. We do offer rush service on many items. Call or email us for details.
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| How do I submit my own graphics and/or text? (back to top) |
| You can prepare your artwork in several different ways. The best way to insure your design is replicated correctly is to also send a printout via fax so we can check it against your electronic file. To read 'How to submit graphic files', click here. |
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| Can I specify which typestyles/fonts to use? (back to top) |
| Yes. You can either provide us with the font by emailing it as an attchment or you can pick from our list of sample fonts. Keep in mind that certain fonts that are too thin or too detailed may not reproduce well. For questions about fonts, just email us at sales@SouvenirCups.com. |
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| How will you ship my order? (back to top) |
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Our preferred standard method is UPS, although occasionally we use FedEx Ground. If shipping via an expedited method, we will ship UPS Next Day or UPS 2nd Day Air. Standard shipping is included on most items we offer, but additional costs apply for expedited shipping.
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